1. What Is DDownload.com?
For starters, DDownload.com is a free cloud storage service where anyone can upload files and share them with friends, co-workers, family members and the like, through the use of a download link.
2. How Long Will Your Files Stay on Their Server?
For unregistered users, their files stay for 30 days; registered users also get 30 days, and for those with a premium account, their files are good for 60 days starting from the moment of the most recent download.
Another thing worth considering is that the files must adhere to DDownload’s rules and regulations; otherwise, they will be removed. That means no pornographic materials or anything that might violate the laws of the country you reside in.
3. What Is the Download Speed?
It’s highly advisable to get a premium Ultimate account if you want to enjoy a decent download speed of 1GB per second, but you have to consider that the speed will also depend on your connection.
4. I am already a premium Ultimate user, but the system doesn’t recognize it.
In case you experience something similar, there is no need to panic. All you have to do is check if your browser allows cookies. Aside from that, don’t forget to check the software you are using and ensure that it doesn’t block cookies.
5. What to Do If You Haven’t Received Any SMS or Email Message With Your Password?
In case this happens, don’t worry. DDownload will resend your password or give you your money back. All you have to do is supply the necessary information, such as your phone number, the e-money account you used to make your payment, the short number to which the message was sent, and your mobile phone provider.
6. My Download Speed Is Slow. What Should I Do?
Most of the time, a slow download speed is caused by your network provider or your provider settings. This can easily be resolved by checking it out. Likewise, if the file you are downloading is being downloaded by others as well, this could also result in a low download speed, because the server has to cater to several users. You could avoid this problem by upgrading to a premium user, or simply by downloading during off-peak hours.
7. I Cannot Download a File. What Could Be the Problem?
For those who are not premium users, don’t use download speed boosting software. If this doesn’t resolve the problem, then there’s a possibility that your browser doesn’t allow cookies. Try using a proxy instead.
8. Is It Possible to Search for a Particular File on DDownload?
No. Since DDownload cares about the privacy of its users, you won’t be able to access the files of another uploader unless you have their download link. That also means you don’t have to worry about your security.
9. What to Do If You Cannot Upload Files?
Simply contact their support team and give the necessary information that could help with your case. This includes your username, the names of the files, and the time when you tried to upload, etc.